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about us

Our company – Expert Humans – was founded in April 2020 in Singapore. We bring our individual and shared interests into play through our work together, combining a long-standing and deep interest in what makes people think and behave the way they do – and particularly how they do so in an international or global context. Joyce and Michael met on a train in China some thirty years ago and throughout the years since have worked with a multiplicity of groups around the world, accumulating and sharing knowledge and insights about humans at work.

Michael Jenkins

Michael was born and spent his early years in Malaysia. He graduated from Durham University in Chinese followed by postgraduate studies in Japanese language, politics and economics at Nanzan University, Japan (supported by a scholarship from the Rotary Foundation for International Understanding) after which he worked for Toyota Motor Corporation for four years as a motor analyst in the Overseas Planning Department.

Returning to the UK in 1988, Michael worked at the University of Bath as Director of the Foreign Languages Centre where he established and taught on the UK’s first PG Diploma in Japanese/English/Japanese Interpreting and Translation. In 2001, after two years with INSEAD in France as Regional Director, Japan and Korea, Michael returned to Asia as Director of INSEAD Executive Education in Singapore.

He subsequently took on the role of Managing Director of the Center for Creative Leadership Asia Pacific and in 2009 he joined Roffey Park Institute in the UK as CEO.

Moving back to Asia, Michael joined the Human Capital Leadership Institute (HCLI) as CEO in July 2018 where he took an active role championing the research function at HCLI and developing a new model juxtaposing EI (Emotional Intelligence) and AI (Artificial Intelligence) as a catalyst for conversations about what makes for a truly great workplace. He left HCLI to set up a new company with Joyce Jenkins in April 2020.

The UK’s HR Magazine named Michael as one of the UK’s Most Influential Thinkers in Human Resources in 2013 and again in 2016 and he served as a member of the IHRP Board (Institute of Human Resource Professionals) in Singapore from 2018 to 2020. Michael is also a regular contributor at conferences in Singapore and abroad where he specialises in topics such as humanising the workplace, new thinking in leadership development and sustainability.

Joyce Jenkins

Joyce is an experienced intercultural business coach, facilitator and consultant, specialising in helping organisations and individuals to develop the global mindsets, perspectives and skills which maximise their success in working across cultures. A leading expert in the intercultural management field, Joyce served as President of the Society for Intercultural Education Training and Research for Europe (SIETAR Europa) and chair of the SIETAR Europa Board until June 2019. She is currently a founder and board member of SIETAR Southeast Asia. She also teaches Intercultural Coaching and Development at the University of Warwick, UK.

Joyce has provided training and coaching for senior leaders and teams in some of the world’s leading businesses and organisations as well as designing and delivering intercultural, business and leadership development programmes and coaching for a range of clients around the world.

Joyce has over 30 years’ experience of international business and has trained, managed and led teams in the Asia-Pacific region, Europe, and the US. She has lived in Singapore for over 10 years as well as in France, Thailand, China, Japan, Pakistan and the UK. She speaks several languages, including Japanese, Thai and Mandarin Chinese. 

Joyce is accredited to administer and deliver feedback for a number of intercultural, business, 360⁰ assessment and coaching tools, including: Hogan Assessments, The International Profiler (TIP), The International Preferences Indicator (IPI), The Myers-Briggs Type Indicator (MBTI), FIRO-B and DISC.

She has a MA in Chinese and Japanese Studies, and an MA in Intercultural Communication for Business and Professional Purposes from the University of London.

Joyce is a member of the Asia Pacific and European Alliance of Leadership Facilitators and Global Executive Coaches and in November 2019, she was made a Fellow of the RSA (Royal Society for the Encouragement of Arts, Manufactures and Commerce) in recognition of her contribution to the field of intercultural studies. Fellowships are awarded to people who have made an outstanding contribution to social progress and development. In the same year, Joyce was awarded the Cartus Intercultural Academy’s highest recognition: the Service Excellence Award for 2019. 

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